We recommend that all guests familiarize themselves with the information currently provided directly from Thredbo Resort:

https://www.thredbo.com.au/about-thredbo/covid-19-update/

2020 Lift Passes go on sale from 12noon, Thursday 11 June, 2020.

 

Updated COVID-19 Cancellation Policy effective Wednesday 27/05/2020

 

We welcome the easing of regional travel restrictions as of the 1st of June 2020 and visitors are now welcome to return to our beautiful region.

 

We are an independent property management and accommodation provider located in the Thredbo Village. We highly recommend that all pre-booked and future guests looking to book, follow Thredbo Resort on their social media platforms or their website for any direct updates relating to Thredbo Resort future operations, as well as familiarizing yourself with the below information relating to our updated COVID-19 cancellation policy and key dates.

 

Pre-Bookings arriving in June, July & August (90-00 days until arrival)

Bookings that are below 90-days to arrival are no longer eligible for refunds.

 

We will require your confirmation 30 days before your arrival acting as a final confirmation of your travel or accepting the 12-month booking credit.

In writing, please advise us by return email to accommodation@fsre.com.au that you will either be arriving on your original arrival date or your intention to no longer travel and accept the 12-month booking credit.

If you are accepting the credit then we will issue you with a confirmation of this. Credits can go towards a future booking in the same property, subject to seasonal rates and availabilities. We operate year-round as the region is a 4-seasons tourism destination.

 

If you are confirming your arrival date, all remaining balances on your accommodation will also be due 30 days before your arrival to confirm.

 

After you have confirmed you will be arriving, bookings will only be eligible to receive a credit under the following conditions:

  • A Government imposed non-travel restriction including area restrictions or state borders,
  • Certified Medical Certificate confirming advisory to isolate and not travel,
  • Complete Closure of Thredbo Resort Operations due to COVID-19

 

We strongly advise that you consider all options before you confirm your arrival as we will only allow you to accept the credit below 30 days on the above conditions. Thredbo Resort operations are likely to look very different from what we all normally know and many of the independent Food & Beverage locations throughout the village will still be impacted by COVID-19 restrictions. If you or any members of your family or group are considered “high risk” or have recently been unwell then we advise that you consider the above information before confirming on the 30-day before date. Please note, that we will not accept credits below 30-days to arrival if Thredbo Resort is operational, even under limited capacity and restrictions.

 

Cancellations below 30-days to arrival that do not meet the above conditions for a 12-month credit will be subject to our standard cancellation policy listed below & on our site https://www.thredboskiaccommodation.com.au/holiday/Terms under Holiday Accommodation - STANDARD TERMS & CONDITIONS as at 20/01/2020.

 

New-Bookings arriving in June, July & August (90-00 days until arrival)

New bookings that are below 90-days to arrival are not eligible for refunds.

 

Please be aware that if you are booking in the current uncertain times that you are subject to this updated policy and the payment schedules listed below and at the time of booking.

 

New bookings 90-60 days before arrival:

A 50% deposit (+ $55.00 booking fee) is required to confirm and hold your booking. With the remaining & full balance being due 60-days before your arrival. As listed above we will again require final confirmation 30-days before your arrival date, of your final travel confirmation or 12-month booking credit. Credits below 30-days before arrival will only be accepted under the above-listed conditions.

 

New bookings 60-0 days before arrival:

Full accommodation payment (+ $55.00 booking fee) is required to confirm and hold your booking. As listed above we will again require final confirmation 30-days before your arrival date, of your final travel confirmation or 12-month booking credit. Credits below 30-days before arrival will only be accepted under the above-listed conditions.

 

New bookings 30-0 days before arrival:

Full accommodation payment (+ $55.00 booking fee) is required to confirm and hold your booking. New bookings made below 30-days before arrival will be accepted as your full confirmation that you intend to travel. Credits below 30-days before arrival will only be accepted under the above-listed conditions.

We ask for and greatly appreciate your patience and understanding during these difficult times.

Thank you & Stay Safe

The Team at Thredbo Ski Accommodation

 

 

Please see below for reference, the original information that was being provided between Monday 01/04/2020 and Wednesday 27/05/2020.

We are continuing to operate under limited capacity, keeping as up-to-date as possible with all the current information being delivered directly by the government relating to travel advisories, restriction, social distancing, amended business operation etc. During these times we are committed to maintaining the advice that is being provided, keeping all staff and guests as safe as possible, now and into the future, to protect lives and our community. In early March 2020, our local cleaning team implemented extra cleanliness measures to best adhere with guidelines to ensure assist in this safety, now and moving forward for the future.

While we are still currently operating our office at a limited capacity, we encourage all guests to familiarize themselves with our Regular Terms & Conditions relating to our Cancellation Policy before continuing to read the below information.

https://www.thredboskiaccommodation.com.au/holiday/Terms

There were always different guidelines in place for different periods in which a guest wishes to cancel their reservation dependant on time before the arrival date, these timeframes have not changed, however, our Updated COVID-19 Cancellation Policy has now included provisions for credits.

The update that we will be implementing to this cancellation policy until further notice, is that all guests who are currently within 90-0 days until their arrival date who have now been restricted by travel advisories & restrictions will be able to receive a date change/credit on their paid deposits, to be used and rebooked for 12 months from the original arrival date.

What to do next?

We encourage all guests to make themselves aware of government-enforced travel restrictions.

If you are still hoping to travel for your future intended dates (90+ days in the future), then no action is required at this time. We would again recommend that you familiarize yourself with the information in this email and take note of key dates and timeframes listed below before your arrival date.

Bookings arriving in April (30-0 days until arrival)

The current Government advice provided and enforced is to not travel.

In writing, please advise us by return email to accommodation@fsre.com.au that you will no longer be travelling on your original date, including the full name listed on the reservation and YBI confirmation number.

We will automatically move your booking to its 12-month credit date. Once new indented dates are known then simply contact our office and we will assist you in organising your new dates.

*Please note that booking credits will be subject to seasonal rates and availability and remain specific to the original property booked.

**We are a fully licensed real estate agency and all credits are held in a Trust Account.

Bookings arriving in May, Jun, July & before **TODAY’s DATE** in August (90-00 days until arrival)

While information is changing daily, nobody currently knows if travel restrictions will still be in place. You may wait & take some time to consider if situations improve or:

In writing, please advise us by return email to accommodation@fsre.com.au that you will no longer be travelling on your original date, including the full name listed on the reservation and YBI confirmation number.

We will automatically move your booking to its 12-month credit date. Once new indented dates are known then simply contact our office and we will assist you in organising your new dates.

*Please note that booking credits will be subject to seasonal rates and availability and remain specific to the original property booked.

**We are a fully licensed real estate agency and all credits are held in a Trust Account.

Bookings arriving ** TODAY's DATE** of August onwards, September & October (90+ days until arrival)

While information is changing daily, nobody currently knows if travel restrictions will still be in place. You may wait & take some time to consider if situations improve or:

In writing, please advise us by return email to accommodation@fsre.com.au that you will no longer be travelling on your original date and wish to cancel your accommodation, including the full name listed on the reservation and YBI confirmation number. Per our cancellation policy, you will be eligible for a refund of your deposit paid, less a $110.00 administration fee. 

*Please note that refunds are issued to the same method of payment used originally. If you originally paid via credit card, then our system already has the information necessary to process your refund. If you have paid via bank deposit then we will require your BSB, Account Number and the Name on the account.

If your reservation drops below the 90+ days before arrival date period then you will be eligible for the updated cancellation policy listed above for a date change/credit.

In short, if you are hopeful that our winter will be able to go ahead and you are hoping to attend your booking, then once you are no longer eligible for a refund, you will remain eligible for a credit. No reservations under this Updated COVID-19 Cancellation Policy will lose their deposits.

Our Team remains optimistic for our local and wider global community that although we are moving into uncertain times ahead, this will not last forever. We will continue to operate in our limited capacity until advised otherwise and when such time that the threat no longer remains we will be completely ready to welcome you all back to our wonderful part of the world.

 

Holiday Accommodation - STANDARD TERMS & CONDITIONS as at 20/01/2020

Thank you for choosing to book your holiday accommodation with Thredbo Ski Accommodation, please read & familiarize yourself with the information below to ensure your stay is enjoyable.

All bookings are accepted on the basis that you have read, understood and agree to abide and be bound, by the following Terms & Conditions, Cancellation Policy and House Rules. All holiday accommodation properties are SMOKE-FREE without exception. Please contact a consultant if you require any further clarification.

Check-In Time:    4:00pm            Check-Out Time:   10:00am

Entry is via door codes which will be provided on the day of arrival via SMS or voice call to the mobile number on the booking form.

1. In providing booking services Thredbo Ski Accommodation (known in short as TSA - BN 98480903) act as an agent for various property owners and TSA does not accept or undertake any personal liability when acting in this capacity.

2. Premises are let for holiday purposes only for the period stated in your confirmation/receipt by TSA but may be subject to change as may be notified by the owner before the commencement of the booking. All advance deposits are accepted on behalf of the current owner, however, we will not accept responsibility for decisions, actions or arrangements taken by the current owners of the premises or any other body which is outside our control.

 

3. TSA reserve the right to cancel any booking should anything arise, which in our opinion absolutely renders the booking impractical. In either event, we shall notify you as soon a possible and do our best to arrange alternative accommodation or alternative dates suitable, failing which all deposit monies paid will be refunded, but no other claim, right or action shall exist in or be made by either party.

 

4. The premises are available from 4.00 pm on the day of arrival and are to be vacated at 10.00 am SHARP on the day of departure. Do not plan to arrive at the property earlier than this available time. The purpose of these strict times is to allow the necessary time to clean the premises. Please consider your fellow incoming/outgoing holiday occupants. We cannot allow access for the storage of refrigerated items before 4:00 pm. PLEASE DO NOT ASK, AS WE DO NOT WISH TO OFFEND.

 

5. No pets are allowed. You cannot bring a pet into a national park or other land reserved or acquired under the National Parks and Wildlife Act 1974 (NPW Act). Assistance animals may accompany you providing that this is specified & confirmed with TSA before booking accompanied by reasonable proof that it is an assistance animal.

 

6. The maximum number of persons permitted to occupy the booked premises will form part of the booking contract and will be nominated when you make your booking. Persons found occupying the premises over and above the number on the booking form will be charged automatically to the security deposit at $500 a day for the term of the booking.

 

7. Any & all damage, breakages or losses to the property and/or furniture/furnishings are to be reported to TSA and paid for immediately. Furniture is not to be moved and all furnishings and equipment must be left on the premises as originally found.

 

8. All accommodation is for residential purposes only. Functions and parties on the premises are strictly not allowed. Strata By-laws, Council Regulations and National Park Regulations must be complied with. We ask that consideration be given to other guests with respect to noise, parking and other issues that affect the peaceful enjoyment of others. TSA reserves the right to terminate your tenancy immediately if you cause nuisance or annoyance to neighbours or are found to be holding a function or party.

 

9. Unless stated within the property description, all premises are fully self-contained including linen i.e. sheets, pillowcases, towels, bath mats, tea towels. A small Starter-Pack (detergent/soap/toilet paper etc) is supplied once on arrival if the property features kitchen and bathroom facilities. Additional items to the Started-Pack will not be replenished and will need to be purchased by the guest.

 

10. Lost Property: No responsibility is taken for a guest’s personal property left on the premises. Items left on the property will be kept for a maximum of 7 days and then disposed of. If you require items to be returned to you, the cost of pre-paid postage + administration fee will be charged before postage. Items must be of a reasonable requestable size before locating or posting.

 

11. With telephone or postal bookings, any printed, written or verbal description of the premises by the agent or an employee is made in good faith. No responsibility for discrepancies in descriptions will be accepted. Please choose your property carefully using the information provided on our comprehensive websites (descriptions and photographs). There is no provision to change properties on your arrival if you are unhappy with your choice.

 

12. Guests are responsible for the safekeeping and replacement of any accommodation keys or garage door openers. Duplicate keys are not always available. Guests requiring an additional key from TSA after office hours will be charged a service fee of $55.00. All keys or garage door openers are to be returned to their original location within the unit. The cost of any lost or replacement key’s, locks or locksmith callouts will be the responsibility of the occupant.

 

13. You are required to allow repair and or service personnel to enter the premises to conduct any repair or service deemed necessary by TSA. Such times of entering will be arranged prior where possible and will be between the hours of 8.30 am and 5:00 pm unless, in the opinion of TSA, an emergency situation could exist or arise outside these times.

 

14. In the case of apartments, units and villas, car parking spaces or carports are usually numbered and are limited to the amount listed. Extra vehicles, boats, etc are to park outside the property grounds and neighbouring property car spaces are not to be used.

 

15. In the event of renovation/building work being carried out in or near the holiday premises, such work is beyond our control and we cannot accept responsibility for any disturbance, noise or inconvenience you may suffer as a result. No discount will be negotiated for any of the above.

 

16. TSA participate in the Bad Books program. The Bad Books register is a database of guests who have breached the Terms & Conditions of the booking, damaged property or indulged in inappropriate behaviour. By accepting this booking you agree that TSA can disclose this information to other accommodation providers that participate in Bad Books.

Payments Terms

Payments can be made by the following options

1. Pay securely online at any time.

2. By direct deposit.

3. By calling our office to make payment

Please note we accept Visa and Mastercard only and there is a 1.3% surcharge on credit card payments.

A deposit of 50% of the total accommodation cost + a $55 booking fee must be received within 3 working days of the reservation being made before a reservation can be confirmed. Failure to do this may result in the reservation being automatically cancelled without notice.

Final payment of the remaining 50% of the total accommodation cost must be received no later than 60 days before the arrival date. Failure to make the final payment on time will result in the booking being automatically cancelled without notice. Payment must be made in full, no part payments can be accepted and the payment must be made by the person whose name the booking is in. When payment is made by direct transfer the payee must include the name of the booking in the details and if possible dates of booking or booking reference number.

Cancellation fees will be charged per the Cancellation Policy set out below. If the date on which the reservation is made or the date on which the deposit is otherwise due, is less than 60 days before the arrival date, immediate payment in full of the total booking cost is required at the time of making the reservation unless otherwise notified to you at the time the reservation is made.

Guest Registration/Security Deposits

All bookings are accepted on the basis that the utmost care and consideration are given to the premises and neighbouring occupiers by the holiday occupant.

Security deposits (by way of a Guest registration form) apply on all properties and a Guest Registration Form is required to be completed successfully in full and returned via email or faxed to (02) 6457 1063 before occupation is allowed. The Guest Registration Form will be emailed to you before arrival and is always available via the link included in confirmation emails so that it can be completed early in the booking process.

TSA reserves the right to process a claim on the security deposit if:

• The property requires extra cleaning, including unwashed dishes & dishwasher not emptied
• BBQ not clean
• Damage has occurred to the property
• Requesting a service call that is found to be not required
• The property is left unsecured resulting in loss/damage
• Removal of excess rubbish left at the property will incur a charge of $50 to your credit card
• Replacement of furniture that has been moved from its original place
• Penalty for being in breach of tenancy for overcrowding the property

Amendments

TSA reserves the right to charge a $75 amendment fee for booking changes. An amendment to your bookings is possible where one date of the booking remains the same. In the event you wish to vary the booking by changing to different premises this will be treated as a cancellation unless TSA can re-let the premises for the same duration as your original booking.

Travel Insurance

TSA strongly recommends travel insurance. Consideration needs to be given to our cancellation policy, injury, delayed flights, illness etc. Thredbo is located in a dynamic environment which can experience extreme weather events in all seasons. National Park closures and road closures can happen. We do not refund for such occurrences, therefore travel insurance is your only safeguard.

Cancellation Fees

Cancellation of a booking must be in writing and must be received by TSA via Fax: (02) 6457 1063 or Email: accomodation@fsre.com.au. Cancellation fees will be charged on confirmed bookings in accordance with the following Cancellation Policy. Failure to make final payment on the payment due date may result in an automatic cancellation of the booking without notice and the following Cancellation Policy will also apply.

Deposits cannot be transferred between properties & generally will not be refunded or applied towards payments for any other properties.

Cancellation Policy

If cancelling your booking you are subject to the below cancellation penalties, which will vary depending on the time remaining from the cancellation until the arrival date.

Cancellations more than 90 days before arrival: A refund of the deposit paid (50% + booking fee) less a $110.00 Administration Fee will be issued.

Cancellations 90-60 days before arrival: Will forfeit the total deposit paid (50% + booking fee) unless the property can be rebooked. No refunds unless the below conditions can be met.

If the property can be rebooked by TSA, a refund of the deposit paid (50% + booking fee) less a $110.00 Administration Fee will be issued. The property will need to be rebooked for the same length of stay as the original for this condition to apply.

Cancellations 60-0 days before arrival: Will forfeit the total balance paid (100% + booking fee) unless the property can be rebooked. No refunds unless the below conditions can be met.

If the property can be rebooked by TSA, a refund of the balance paid (100% + booking fee) less a $110.00 Administration Fee will be issued. The property will need to be rebooked for the same length of stay as the original for this condition to apply.

*Credit Card Fees are non-refundable.

**Unforeseen Road Closures or National Park operational issues including but not limited to travel advisories, extreme weather events, snow, fire or natural disasters may mean that the reservation cannot be accessed or provided. In this instance, bookings will be moved/credited towards a booking at a later date, subject to rates and availability of new dates. Moving/crediting bookings in this instance can be utilized for a period of 12 months from the original arrival date.

 


We trust that you have read the Terms & Conditions of your holiday letting thoroughly.